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FAQ

URGENT COVID-19 ANNOUNCEMENT

All current customers are now supported with additional security measures.
New customers are expected to fill in questionnaires prior to acceptance.
Some of our cleaning workers are in self-isolation, as a precaution.
Further announcements are to be expected in due course.

The collective safety is our top priority despite the immense challenges!
Read the full company announcement here.

Which areas do you cover?

L1, L2, L3, L7, L8, L15, L17, L18, L19

Main Area of Activities

How do I pay for your service?

Payment is due at each visit. We accept cash, bank transfers and card payments*.
For card payments there is £1 processing fee and you would need to inform us in advance.
In some cases we may ask you to pay £50 deposit by bank transfer to complete your reservation.

JUST CALL US TO BOOK YOUR SERVICE

FAQ

Do I need to provide any cleaning products or equipment?

All cleaning products will be provided by us.
We use only professional, high quality products.
Please note
You are expected to provide the vacumm machine, unless agreed otherwise. If your property is a Victorian/Georgian/Tenement style, you may need to provide a step ladder.

FAQ

When should I need to choose a deep cleaning?

- Your property has not been cleaned for a long time
- You have pets
- After renovation / redecoration
- Your property is in poor condition

What isn't included in your services?

We do not clean the windows from the outside, all windows and frames will be cleaned from inside only.
We do not clean the curtains and blinds. Floors will only be vacuumed and clean under furniture wherewer possible. We do not move heavy items we will only work around them.

How about the cleaning tasks?

A detailed list of cleaning specifications (cleaning tasks) must be provided by the Client to the cleaning operatives prior to service commencing. If only verbal description of the tasks has been provided, the Company shall not be responsible for any tasks not carried out.